1. What types of payment are accepted?
We currently accept any Major credit cards: Visa, MasterCard, American Express, and Discover Card credit cards. We also accept payments through PayPal. We do not accept personal or electronic checks, Bitcoin, money orders, or wire transfers at this time.
2. How do I apply a discount, use my gift card or apply my rewards points?
To apply a discount code, gift card code or applying your rewards points simply go to your cart, choose “checkout” and on the right side of the screen will be the total cost of your order. Above the subtotal and shipping costs there will be a space where you can enter in your discount code or gift card code as well another space that will show your rewards points available and a button to apply the points to your purchase:
3. Can I apply a discount after my order is placed?
We unfortunately cannot apply discounts to an order after it has been placed. We also cannot combine discounts for an order. Be sure to apply your discounts before you purchase!
4. How long do refunds take to process?
If for any reason RookBrand has issued you a refund, expect to see the refund back to your account/card in about 3 -5 business days.
For refunds that are past an order date of 90 days, the only way we will be able to issue a refund will be through a Paypal account.